Events /

Microsoft Discover: Enable Always on Service with Spanish Point

Tue, 30th Nov

Location: Online

Duration: 10:00am - 11:00am

Spanish Point and Microsoft are pleased to offer a dedicated workshop to understand the Enable Always-On Service and develop a 360-degree view of your customer and offer 24/7 support.

As innovation becomes constant, organizations are pushed to leverage built-in intelligence, automation, and mixed reality to ensure teams are properly resourced to provide real-time support, especially as organizations continue to adapt to a new way of responding to service-related inquiries. 

This 1h Discover workshop is designed to inspire customers with new ideas and success stories of modern businesses leveraging technology to drive growth, help them discover new opportunities within their own business where they can deliver unmatched workplace productivity, and allow them to experiment with the latest tools from Microsoft Business Applications. 

The session spans all the key use cases that are associated with delivering service across any channel, such as the contact center, online-self service, on site field service, and even remote assistance.

Attendees will learn to:

  • Scale elastic operations to match customer demand with enhanced agent productivity, 360-degree view of customer assets, and 24/7 support.
  • Deliver connected and empathetic customer experiences through increased virtual interactions, personalized customer conversations and customer focused engagement.
  • Drive meaningful actions with resource optimization, proactive maintenance, and automation of contract renewals.
  • Empower technicians and agents with the right tools at the right time by increasing real-time troubleshooting, scaling expert knowledge, employee engagement, and internal communication channels.

Space is limited, register now.


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