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Strategies for breaking down silos & unlocking value – Strategy 2

by Spanish Point - May 13, 2019
Strategies for breaking down silos & unlocking value – Strategy 2

Strategy 2: Innovate with proactive service

Improve customer satisfaction, first-time fix rates and resource productivity with connected field service. Dynamics 365 delivers advanced scheduling, resource optimisation and mobile enablement capabilities that set organisations apart by keeping the customer at the centre of the business. Connected field service, including advanced analytics, machine learning, mixed reality and IoT capabilities, allows organisations to move from a costly breakfix model to a never-fail service model.

Deliver better outcomes with IoT:

In the past, when something broke, a company would send someone out to repair it. But now, with sensors being ubiquitous, your business can proactively troubleshoot problems before customers even know there’s an issue. With predictive maintenance and repair, you can transform your business by doing away with costly scheduled services.

Empower your technicians:

Give your technicians the power to ensure on-time appointments with turn-by-turn directions and work orders you can update in real time, on any device. Technicians also have access to customer preferences and history, so they can tailor every interaction for their customers.

Optimize your resources:

Streamline inventory management with real-time data, so you can track your inventory down to the last delivery van. Empower dispatchers with an interactive, drag-and-drop schedule board. And automated scheduling ensures that technicians with the right skills for the job can fit in more appointments per day and improve your bottom line.

Modernise field operations with mixed reality:

With heads-up, hands-free video calling on Microsoft HoloLens, technicians can collaborate with any remote expert on PC or mobile to troubleshoot issues in context. Experts can also create rich, intuitive maintenance guides that provide a realistic view of maintenance issues.

Unify operations with Dynamics 365

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