We provide managed services and support for IaaS and PaaS Azure configurations. We successfully support complex high performance/high availability Azure environments and hybrid cloud solutions.
Azure Support Our Azure support services provide a "break/fix" SLA with access to our Azure help desk engineers, committed response times, issue tracking and resolution reports. With an Azure support SLA from Spanish Point, you can be confident that if an issue arises with your Azure environment, you will have access to Microsoft certified engineers, backed up by senior Azure consultants and if necessary our Microsoft Premier support agreement. With our commitment to "work till fixed" on priority one issues, you can be assured that we are as invested in resolving the issue as you.
Azure Managed Services Our Azure managed services provides for the on-going management, daily monitoring, regular health checks, backup management, preventative maintenance and break fix support of your Azure environment.
On-boarding We provide managed services and support for Spanish Point designed and deployed Azure environments, customer designed and deployed Azure environments and 3rd party designed and deployed Azure environments. We have an engineering approach to 3rd party system on-boarding that includes:
- Initial System Review and Assessment
- Patching, issue resolution and bug fixing
- Knowledge Base creation
- Development, UAT and Pre-Production environments
- Agreed release policy
- On Board to Managed Service & Support.
We have a ten year track record of successfully providing application support and managed services. With a focus on technical excellence in Microsoft technologies and a software engineering approach to providing services and support we successfully support Azure environments for our Irish and international customers.
"We use Spanish Point's Azure Support and Managed Services to fully manage our Azure IaaS/PaaS environment for copyright processing. We selected Spanish Point because of their strong technical skills in Azure and Microsoft's recommendations. With Spanish Point we are confident that we are maximising the value of our
high performance compute intensive Azure environment." Lori Ellis, Director of Operations – Canadian Musical Reproduction Rights Agency.