Support & Managed Services

Managing your solutions ensuring you get the most out of your investment.

Server cloud

Support & Managed Services

Our Microsoft Support and Managed Services exploit the power of Microsoft with secure, scalable managed services from a leading Microsoft Gold Cloud Partner, with Azure advanced specialisations, and a direct Tier 1 Microsoft CSP (Cloud Solution Provider).

Microsoft 365 Governance Framework

We work with our customers to support and manage their Azure, Dynamics 365 and Microsoft 365/Office 365 environments.

Many organisations that undertake the full management and support of their IT estates can realise that rapid technology changes means that they would better benefit by working with a managed service provider like Spanish Point Technologies.

Spanish Point recognises that a key success factor for any system is the effectiveness of support and maintenance services provided. We have extensive experience of designing, building and supporting complex business systems. We offer a range of comprehensive support and managed services, backed by our expert support and engineering teams. Our dedicated professionals are equipped to handle both application and infrastructure break/fix support together with a complete managed service offering, ensuring seamless operations and efficient management of your business systems.

We offer to all our customers a base line reactive service in the form of a standard incident support service through an annual or draw-down support service level agreement (SLA).

Additionally, we offer a range of optional enhanced support and managed services including:

  • Critical incident extended support up to 24 x 7 x 365.
  • Health checks & preventative maintenance via our Cloud Infrastructure Managed Services including but not limited to system monitoring, software upgrades & patching, backup and recovery service and license subscription management. See below.
  • An Automated Cloud Management Platform Service Catalogue as outlined below.
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Automated Cloud Management Platform Service Catalogue

Azure AD B2C

Data & Analytics

Modern Web App

Monitoring Pack

Power BI

SFTP Service

SMART Workplace

Virtual Machine

Virtual Network: Hub, Spoke & Stand Alone

Spanish Point Technologies

Our Expertise

Our team of highly skilled certified Microsoft experts can help you manage, monitor and maximise your Microsoft deployments while freeing you to focus on your business. From strategic planning to production and beyond, managing your solutions, empowering your success and ensuring you get the full benefit of your Microsoft investment.

Data & Ai Ms Sp Analytics Specialist
Digital & App Innovation Azure Ms Sp Mod Web Applications Specialist
Infra Ms Sp Infra & Database Migration Specialist

Health Checks & Preventative Maintenance Via Our Cloud Infrastructure Managed Services Include

System Monitoring

Automate the review of each server event log with alerts generated for any important issues found. These will be logged as incidents and managed though the Incident Management Process described in the Support Service section below.

Software Upgrades & Patching

Any outstanding OS patches will be applied in line with OS patching policy that will be agreed and Microsoft server software, such as SharePoint, and SQL Server, specific patches / updates that are applicable will be identified and applied in line with application patching policy that will be agreed.

Backup and Recovery Service

Backup in Azure of selected VMs in accordance with the specified and agreed backup and recovery schedule. As well as all agreed backup jobs to be completed successfully. Any issues found will be logged as incidents and managed though the Incident Management Process described in the Support Service section and you will receive Annual Disaster Recovery tests.

Other Services

  • License subscription management
  • Quarterly service review
  • Customer specific requirements

Cloud Solution Provider (CSP)

Cloud Solution Provider (CSP) is an agreement through which Spanish Point will provide Microsoft subscription services. Spanish Point provide billing, technical and account support services for their CSP customers.

This includes the following:

  • Describe the capabilities of different cloud services.
  • Provide answers to pricing and usage questions.
  • Provide billing and subscription support.
  • Provide provisioning and deployment help.
  • Resolve performance problems, service availability problems, incomplete software integration problems, or other deployment problems through our incident Support Service described above.

Spanish Point Support Service

Spanish Point offer all our customers up to 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance. The support team can if required call on our certified and experienced consultants. We support both Spanish Point developed systems and systems developed by third party organisations.

What's included?

Team Support

Incident Support Service

We offer different break/fix incident support service options to match each customer’s requirements, including:

  • Draw-down support service: With this option, you can pre-purchase a specific number of support hours and utilize them as needed, providing you with on-demand assistance and control over your support usage.
  • Annual support service: With unlimited number of support calls.

System Enhancement Consultancy

As part of our support agreement, we offer system enhancement consultancy service days, providing you with the opportunity to request simple changes or development work.

Team Businessapplications

Proactive Monitoring of Technology Updates

We recognize the importance of staying up to date with the latest advancements in technology. Our dedicated team diligently monitors software updates and assesses their relevance to your solution. This proactive approach allows us to identify and apply necessary updates, ensuring that your solution remains current and capable of leveraging the latest features and functionalities, these updates are applied as per with Microsoft best practices.

support managed services

Advisory Service

This includes regular business reviews to assess past performance, discuss future requirements, and explore new technology enhancements. We provide this service free of charge, ensuring that you receive tailored guidance to leverage our solution effectively.


We will establish a clear and mutually agreed-upon SLA to define the scope, responsibilities, and performance metrics of our services.

cloud services azure virtual desktop

Extended Support

Critical Incident Extended Support up to 24 x 7 x 365.

Security & Confidentiality

In addition to the services above, we prioritise the security and confidentiality of our customers’ sensitive information. At Spanish Point, we have implemented strict measures to ensure the protection of your secrets throughout our collaboration.

We believe this provides real benefits, such as the ones listed below:

A reassurance that all calls related to the business application are supported through a fixed annual support fee, or via a draw-down agreement.

A commitment to “work till resolved”; no time or resource limits.

No upper limits on the number of calls allowed for the annual agreement.

A defined on-boarding process ensuring that we have properly understood the business application.

A no quibble SLA with defined response times.

A commitment to provide on-site resources if required.

A support team with back stopping expertise and the ability to log a call with Microsoft’s Premier Support desk if required.

A commitment to take on the business application “as is” including current outstanding issues.

Regular communication on call status and a monthly call status report.

Ready to make the most of your Microsoft solutions?

Contact our team to find out how we can provide your company support.

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Dynamics 365 and the Microsoft Environment

Microsoft Dynamics 365 apps are available in many industries. Spanish Point can help ensure that your CRM software is a good fit for your organisation.

One of the significant advantages of the complete Dynamics 365 landscape is that it is part of the Microsoft ecosystem. This way, all Dynamics 365 apps work seamlessly with your favourite Microsoft 365 applications. It offers endless possibilities! For example; you can work directly from Outlook using Microsoft’s CRM Sales app, create your layouts in Word, update your data with Excel and work together optimally within and outside your company thanks to the Microsoft Teams integration.

Spanish Point’s approach is to maximise the value of your investment and optimise your use of Dynamics 365 to improve business processes thanks to Microsoft’s customer relationship management system