Support & Managed Services

Managing your solutions ensuring you get the most out of your investment.

Server Bro

Managed Services

Our Microsoft Managed Services exploit the power of Microsoft with secure, scalable managed services from a leading Microsoft Gold Cloud Partner, with Azure advanced specialisations, and a direct Tier 1 Microsoft CSP (Cloud Solution Provider).

Azure Migration Isv

Many organisations that undertake the full management and support of their IT estates can realise that rapid technology changes means that they would better benefit by working with a managed service provider like Spanish Point Technologies.

We work with our customers to support and manage their Azure, Dynamics 365 and Microsoft 365/Office 365, environments, enabling us to modernise their operational IT environments, to deliver the maximum value for their business.

Automated Cloud Management Platform Service Catalogue

Azure AD B2C

SFTP Service

Modern Web Apps

Data and Analytics

Virtual Network Spoke

Virtual Network Hub

Matching Engine

Monitoring Pack

Virtual Machine

Power BI


Modern Enterprise App

Virtual Network Stand Alone

SMART AIM Assessment

Spanish Point Technologies

Our Expertise

Our team of highly skilled certified Microsoft experts can help you manage, monitor and maximise your Microsoft deployments while freeing you to focus on your business. From strategic planning to production and beyond, managing your solutions, empowering your success and ensuring you get the full benefit of your Microsoft investment.

Microsoft Competencies Goldpartner
Advancespecialization Windowsserverandsql
Advancespecialization Modernizationwebapplication

Our Cloud Infrastructure Managed Services Include


Automate the review of each server event log with alerts generated for any important issues found. These will be logged as incidents and managed though the Incident Management Process described in the Support Service section below.


Any outstanding OS patches will be applied in line with OS patching policy that will be agreed and Microsoft server software, such as SharePoint, and SQL Server, specific patches / updates that are applicable will be identified and applied in line with application patching policy that will be agreed.


Backup in Azure of selected VMs in accordance with the specified and agreed backup and recovery schedule. As well as all agreed backup jobs to be completed successfully. Any issues found will be logged as incidents and managed though the Incident Management Process described in the Support Service section and you will receive Annual Disaster Recovery tests.

Quarterly Service Review

Customer Specific Requirements

Cloud Solution Provider (CSP)

Cloud Solution Provider (CSP) is an agreement through which Spanish Point will provide Microsoft subscription services. Spanish Point provide billing, technical and account support services for their CSP customers.

This includes the following:

  • Describe the capabilities of different cloud services.
  • Provide answers to pricing and usage questions.
  • Provide billing and subscription support.
  • Provide provisioning and deployment help.
  • Resolve performance problems, service availability problems, incomplete software integration problems, or other deployment problems through our incident Support Service described above.

Support Service

Spanish Point offer all our customers 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance. The support team can call on our certified and experienced consultants. We support both Spanish Point developed systems and systems developed by third party organisations.

We believe this provides real benefits, such as the ones listed below:


Customer Insights Blog

A reassurance that all calls related to the business application are supported through a fixed annual support fee, or via a draw-down agreement.

A commitment to “work till resolved”; no time or resource limits.

No upper limits on the number of calls allowed for the annual agreement.

A defined on-boarding process ensuring that we have properly understood the business application.

A no quibble SLA with defined response times.

A commitment to provide on-site resources if required.

A support team with back stopping expertise and the ability to log a call with Microsoft’s Premier Support desk if required.

A commitment to take on the business application “as is” including current outstanding issues.

Regular communication on call status and a monthly call status report.

Ready to make the most of your Microsoft solutions?

Contact our team to find out how we can provide your company support.