Our Microsoft Support and Managed Services exploit the power of Microsoft with secure, scalable managed services from a leading Microsoft Gold Cloud Partner, with Azure advanced specialisations, and a direct Tier 1 Microsoft CSP (Cloud Solution Provider).
Many organisations that undertake the full management and support of their IT estates can realise that rapid technology changes means that they would better benefit by working with a managed service provider like Spanish Point Technologies.
Spanish Point recognises that a key success factor for any system is the effectiveness of support and maintenance services provided. We have extensive experience of designing, building and supporting complex business systems. We offer a range of comprehensive support and managed services, backed by our expert support and engineering teams. Our dedicated professionals are equipped to handle both application and infrastructure break/fix support together with a complete managed service offering, ensuring seamless operations and efficient management of your business systems.
Additionally, we offer a range of optional enhanced support and managed services including:
Our team of highly skilled certified Microsoft experts can help you manage, monitor and maximise your Microsoft deployments while freeing you to focus on your business. From strategic planning to production and beyond, managing your solutions, empowering your success and ensuring you get the full benefit of your Microsoft investment.
Automate the review of each server event log with alerts generated for any important issues found. These will be logged as incidents and managed though the Incident Management Process described in the Support Service section below.
Any outstanding OS patches will be applied in line with OS patching policy that will be agreed and Microsoft server software, such as SharePoint, and SQL Server, specific patches / updates that are applicable will be identified and applied in line with application patching policy that will be agreed.
Backup in Azure of selected VMs in accordance with the specified and agreed backup and recovery schedule. As well as all agreed backup jobs to be completed successfully. Any issues found will be logged as incidents and managed though the Incident Management Process described in the Support Service section and you will receive Annual Disaster Recovery tests.
Spanish Point offer all our customers up to 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance. The support team can if required call on our certified and experienced consultants. We support both Spanish Point developed systems and systems developed by third party organisations.
We offer different break/fix incident support service options to match each customer’s requirements, including:
As part of our support agreement, we offer system enhancement consultancy service days, providing you with the opportunity to request simple changes or development work.
We recognize the importance of staying up to date with the latest advancements in technology. Our dedicated team diligently monitors software updates and assesses their relevance to your solution. This proactive approach allows us to identify and apply necessary updates, ensuring that your solution remains current and capable of leveraging the latest features and functionalities, these updates are applied as per with Microsoft best practices.
This includes regular business reviews to assess past performance, discuss future requirements, and explore new technology enhancements. We provide this service free of charge, ensuring that you receive tailored guidance to leverage our solution effectively.
We will establish a clear and mutually agreed-upon SLA to define the scope, responsibilities, and performance metrics of our services.
Critical Incident Extended Support up to 24 x 7 x 365.
In addition to the services above, we prioritise the security and confidentiality of our customers’ sensitive information. At Spanish Point, we have implemented strict measures to ensure the protection of your secrets throughout our collaboration.
We believe this provides real benefits, such as the ones listed below:
Microsoft Dynamics 365 apps are available in many industries. Spanish Point can help ensure that your CRM software is a good fit for your organisation.
One of the significant advantages of the complete Dynamics 365 landscape is that it is part of the Microsoft ecosystem. This way, all Dynamics 365 apps work seamlessly with your favourite Microsoft 365 applications. It offers endless possibilities! For example; you can work directly from Outlook using Microsoft’s CRM Sales app, create your layouts in Word, update your data with Excel and work together optimally within and outside your company thanks to the Microsoft Teams integration.
Spanish Point’s approach is to maximise the value of your investment and optimise your use of Dynamics 365 to improve business processes thanks to Microsoft’s customer relationship management system