Microsoft Dynamics 365 CRM can help you transform the way you do business and enhance customer experiences and engagement. Dynamics CRM 365 allows you to manage your entire business including sales, marketing, membership management and customer service, on a single user-friendly.
Dynamics 365 CRM is a customisable and flexible solution, designed to meet your business requirements. You can choose a stand-alone CRM tool to meet a specific need or use multiple applications to collaborate seamlessly and completely in the cloud. By implementing Microsoft’s CRM system you can:
With the Dynamics 365 Platform, you have the flexibility to manage your entire customer relationship management requirements to suit your specific business needs. All Dynamics 365 applications can work together seamlessly, completely in the cloud. Sales, Customer Service, Customer Relationships Marketing, Project Operations, Finance or Supply Chain Management. And the implementation of the best CRM platform? Spanish Point takes care of that for you.
Spanish Point design and build SMART Membership Management solutions that provide organisations with an engaging, tailored solution, bringing together member management, engagement, and self-service on one platform.
It is based on Microsoft Dynamics 365, with the features member-based organisations require to develop and nurture constituent relationships in order to achieve their mission.
Online self-service portals put customers in control of their data, help them learn about product information, and let them track account activity. Companies have grown to realise that as vital as it is to provide their staff with an online company portal, offering it to clients makes it easier to engage with them as well.
Spanish Point can build a solution tailored to your company, brand and needs, giving you the opportunity to focus on your clients rather than process.
We have a certified team of software developers that, using Ms Dynamics 365 or the Microsoft Power Platform, can help you and your team to move faster through collaboration, allowing for delivery of more solutions with greater efficiency, security and compliance.
Spanish Point is a member of the Microsoft partner network with six gold and five silver competencies. Less than 1% of Microsoft partners worldwide have a gold competency. According to Microsoft, a partner with a gold competency has “a significant level of industry experience providing services, software, or support for Microsoft-based technologies. It also indicates to customers that your business is reliable, experienced and endorsed by Microsoft.”
Check out our competencies and advanced specializations here.
When looking for a solution to meet your current and future needs, you must first gather as much information as possible to realise just what those needs are. Our Discovery Workshops can give you clarity on the requirements of of your organisation and will allow you to identify the integration requirements between departments, roles and functions.
Spanish Point highly recommends an Agile approach to the implementation of Microsoft Dynamics 365 solutions, as this consistently produces a better customer experience and end solution, increased user adoption and a more innovative approach than the more traditional implementation methodologies. Our agile approach is based on the Scrum framework, a concrete set of artefacts, best practices and roles.
Software development is carried out using an agile approach with a modern CI/CD, continuous integration / continuous deployments. While CI/CD requires an upfront investment during the build phase, for systems expected to have a multi-year lifespan, the pay back is high, and the investment is strongly recommended.
We use DevOps to manage releases of new builds as we develop the application and then as we build new features in the future. There are additional Microsoft and Spanish Point tools we have enhanced to deal with the specific development requirements of Dynamics and the Power Platform.
Spanish Point offer all our customers 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance.
Microsoft Dynamics 365 apps are available in many industries. Spanish Point can help ensure that your CRM software is a good fit for your organisation.
One of the significant advantages of the complete Dynamics 365 landscape is that it is part of the Microsoft ecosystem. This way, all Dynamics 365 apps work seamlessly with your favourite Microsoft 365 applications. It offers endless possibilities! For example; you can work directly from Outlook using Microsoft’s CRM Sales app, create your layouts in Word, update your data with Excel and work together optimally within and outside your company thanks to the Microsoft Teams integration.
Spanish Point’s approach is to maximise the value of your investment and optimise your use of Dynamics 365 to improve business processes thanks to Microsoft’s customer relationship management system