Microsoft Dynamics 365 /

Microsoft Dynamics 365 Customer Insights

Transform your marketing with generative AI that seamlessly segments audiences and simply creates personalised content.

Dynamics 365 Customer Insights (former Dynamics 365 Marketingprovides a centralised platform that integrates seamlessly with other Microsoft business applications, ensuring a holistic view of customer data and interactions. This unified approach eliminates data silos and enables businesses to streamline their marketing processes, from campaign planning and execution to customer relationship management and analytics.

dynamics 365 marketing

Dynamics 365 Customer Insights seamlessly integrates with other Dynamics 365 applications, such as Sales, Customer Service, and Field Service, breaking down silos and enabling streamlined processes across teams. This holistic approach fosters collaboration, improves customer data management, and ensures a consistent customer experience throughout their journey.

Spanish Point Technologies is committed to helping businesses transform their marketing operations with Microsoft Dynamics 365 Customer Insights. Our expertise extends beyond implementation, providing ongoing support, training, and strategic guidance to ensure you maximise the value of your Dynamics 365 Marketing investment.

Spanish Point Technologies

Our Expertise

Spanish Point Technologies is committed to helping businesses transform their marketing operations with Dynamics 365 Customer Insights. Our expertise extends beyond implementation, providing ongoing support, training, and strategic guidance to ensure you maximise the value of your Marketing investment.

2022 App Modernisation And Innovation
Microsoft Competencies 2020 Gold

The Capabilities of Dynamics 365 Customer Insights

Create Personalised, Multi-Channel Campaigns

Dynamics 365 Customer Insightsallows you to create targeted campaigns that reach your audience through email, social media, SMS, and more. You can use customer data to create personalised messages that resonate with your audience and drive engagement.

Measure Campaign Performance and ROI

With Dynamics 365 Customer Insights, you can track key metrics like open rates, click-through rates, and conversions to measure the effectiveness of your campaigns. This helps you understand what’s working and what’s not, so you can refine your strategy and improve your ROI.

Nurture Leads and Track Customer Journeys

Dynamics 365 Customer Insights lets you track your customers’ journeys from initial engagement to purchase and beyond. You can use this information to create targeted campaigns that nurture leads and move them through the sales funnel.

Seamless Integration with other Dynamics 365 Applications

Dynamics 365 Customer Insights integrates with other Dynamics 365 apps like Sales, Customer Service, and Field Service, allowing you to streamline processes and collaborate across teams. This helps ensure that everyone is on the same page and working towards the same goals.

Gain Insights and Make Data-Driven Decisions

Dynamics 365 Customer Insights provides deep insights into customer behavior and engagement, allowing you to make data-driven decisions that improve your marketing strategy and drive business growth.

Get started with Dynamics 365 Customer Insights!

Join our Dynamics training! This one-day hands-on bootcamp will be delivered by one of our senior consultants and will cover key Dynamics concepts.