Events /

Discover Workshop: Customer Insights in a Day

Wed, 24th March

Location: Online

Duration: 10:00am - 3:00pm

With powerful data unification tools at its core, Dynamics 365 Customer Insights supports the creation of a unified customer profile, allowing organizations to leverage transactional, operational and experience data from Microsoft 1st party applications including Dynamics 365 and any 3rd party application sources.

Dynamics 365 for Customer Insights also enables the management of dynamic and static customer segments along with deep integration into Dynamics 365 for Customer Engagement, PowerApps, 3rd party marketing automation systems and the generation of leading indicator and KPI data visualizations.

This virtual lab will allow you to get hands on experience with Customer Insights following a fictional Retail customer scenario:

  • Microsoft Dynamics 365 Customer Insights platform
  • PowerApps
  • Microsoft Flow
  • Power BI
  • Common Data Service

10.00Opening
10.30 – 15.00Introductions and Customer Insights Overview
Customer Insights in a Day Lab
Lunch break
Customer Insights in a Day Lab continued
Break
Customer Insights in a Day Lab continued
Q&A and day ends

Find out more about Microsoft Dynamics 365 Customer Insights here: https://dynamics.microsoft.com/en-us/ai/customer-insights/