CRM systems and applications are designed to manage and maintain customer relationships, track engagements and sales, and deliver actionable data, while driving efficiency, cutting costs and creating a hyperconnected business —All in One Place thanks to Microsoft Dynamics 365.
An effective CRM Solution provides your team with the automation of tasks, offers insights, and improves customer service. It ensures each component integrates and collaborates with one another. That is what Microsoft Dynamics CRM is able to provide.
Microsoft Dynamics 365 delivers the full spectrum of CRM through five individual apps— Sales, Customer Service, Field Service, Project Service Automation, and Marketing —that work seamlessly together. So you can buy just what your business needs now, and add others as those needs grow.
CRM tools make the customer-facing functions of business easier. They help you:
When looking for a CRM Sales solution to meet your current and future needs, you must first gather as much information as possible to realise just what those needs are. Our Discovery Workshops can give you clarity on the requirements of of your organisation and will allow you to identify the integration requirements between departments, roles and functions.
Spanish Point highly recommends an Agile approach to the implementation of Microsoft CRM, as this consistently produces a better customer experience and end solution, increased user adoption and a more innovative approach than the more traditional implementation methodologies. Our agile approach is based on the Scrum framework, a concrete set of artefacts, best practices and roles.
Software development is carried out using an agile approach with a modern CI/CD, continuous integration / continuous deployments. While CI/CD requires an upfront investment during the build phase, for systems expected to have a multi-year lifespan, the pay back is high, and the investment is strongly recommended.
We use DevOps to manage releases of new builds as we develop the application and then as we build new features in the future. There are additional Microsoft and Spanish Point tools we have enhanced to deal with the specific development requirements of Microsoft CRM 365 and the Power Platform.
Spanish Point offer all our customers 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service for Microsoft 365 is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance.