The advancement of the internet has changed how small businesses communicate with employees and customers. In the past, phone systems were the primary form of communication, but now, instant messaging applications have taken over. These apps are convenient and time-saving, but they don’t offer the same level of immediacy as a phone system.
Despite that, phone systems remain the lifeblood of business communication. They ensure direct and immediate contact among remote workers and potential customers. If you want to streamline or take your business telephone system to the next level, Office 365 and Microsoft Teams Phone can make a big difference.
Microsoft Teams is a unified communications platform offered by Microsoft to help enable businesses and organisations to quickly and effectively collaborate and communicate. Teams allow intelligent communication via chat, email, video meetings, file storage, and app integration from anywhere, so team members can keep in touch wherever they may be.
Having said that, the telephone remains one of the most effective forms of communication between co-workers. Phone calls are still needed when a more detailed discussion is required or when a more personal level of communication must take place. For many years, businesses have relied on PBX systems to manage inbound and outbound lines, call routing, voicemail, and call management features. Modern PBX systems provide sophisticated calling features such as call waiting, auto-attendants, music/message on-hold functions, and voice mail.
Over the past few years, Microsoft has significantly upgraded Teams to make it a fully functional communication and collaboration solution, including telephony.
Microsoft Teams gives you all the PBX capabilities you need without the complicated and expensive legacy on-premises equipment. Microsoft phone system is a Private Branch Exchange (PBX) hosted in the cloud. This means that it allows employees to communicate internally via the organisation’s own network. People using the Teams phone system can also make external calls. It’s also significantly easier to manage in a hybrid working world, thanks to integrated analytics and cloud-based tools.
There are several advantages you can unlock by using Microsoft Teams as your PBX system:
With more and more organisations beginning to harness the benefits of Microsoft Teams to improve their collaboration and communication, now may be the perfect time to seize the potential of Microsoft Teams as an enterprise voice platform that can completely replace your phone system.
If you are asking yourselves: can you use a digital platform with telephony capabilities as a stand-in for a traditional PBX system? The answer is yes. While it may be daunting to make the shift, Spanish Point can help you get started with the Teams Phone implementation process, from setup and installation to training and support.
Microsoft Teams is a great option if you’re looking for a modern communications platform that offers PBX capabilities without the expensive legacy equipment. If you’re looking for a modern, secure, cloud-based communications platform for your organisation, then Microsoft Teams is the right choice.