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Why Do You Need Microsoft 365 Business Voice for Your Company?

by Spanish Point - Jun 25, 2021
Why Do You Need Microsoft 365 Business Voice for Your Company?

Microsoft 365 Business Voice makes it easy for small and medium organisations to turn Microsoft Teams into a powerful and flexible telephone system. It’s a replacement for traditional telephony providers and in-house phone systems that can be difficult and costly to manage. You can set up both toll and toll-free numbers, call menus to help callers get to the right department, audio conferencing so you can host meetings with anyone, and more. You can even give people their own phone numbers so they can get calls directly.

Business Voice does all of this by wrapping Microsoft 365 Phone System features into an easy-to-manage bundle. You don’t need to worry about choosing the right plan or feature; they’re all there and set up for you. Because the Phone System is a part of Teams, you can turn any PC, Mac, or mobile device into a phone that can use your Business Voice phone number.

So, why is Business Voice an essential component for your business?

All in one communication

Work smarter by bringing together calling, chat, and meetings in an all-in-one app. Quickly start a call from chat, contact card, Outlook, or Teams. Collaborate in the Office apps within calls and meetings.

Calling from anywhere

Stay connected with a single phone number across your computer, mobile devices, and desk phone. Turn a chat into a call or a call into a group meeting without hanging up or re-dialing. Add flexibility to meetings with a dial-in number, integrated into every online meeting. Choose from a range of personal and shared devices built for Teams.

Simplified Management

Save time and money with a single provider for all your communications. Easily add phone numbers and manage your phone system in the Microsoft 365 admin console. Monitor and resolve performance issues with the call analytics and the quality dashboard. Get dial tone your way with a calling plan from Microsoft or from a third-party provider.

Secure with Microsoft 365

Enjoy cloud calling features such as consultative transfers, music on hold, call park, voicemail transcription and more. Work as team with group call pickup, delegation, and shared line appearance.​ Use built-in auto attendants and call queues, or easily connect to your favorite contact center software. Improve uptime with built-in redundancy and load balancing delivered from Microsoft’s trusted cloud.

Improved and integrated communication saves users time

Adding Microsoft Calling to Teams, and making it more readily accessible from any device, streamlines business processes and reduces the time spent initiating and conducting phone calls whether they are using PSTN calling or online conferencing. This benefit is very similar for both enterprise and SMB customers, with highly mobile workers saving 15 minutes per day and other knowledge workers saving 7.6 minutes per day. 

Happier employees and customers.

Employees appreciate the integration and simplicity of making phone calls within the Teams environment. Customers are also happier because they can more easily contact and collaborate with people at companies using Microsoft solutions.

Businesses now want communication and collaboration technologies that are simple to use and built to operate together. That is why Microsoft 365 Business Voice was created, a cloud-based phone solution for organisations with up to 300 users that allows you to call any phone number. Unlock new business opportunities with the cloud-based phone system built for productivity. For more information contact today!